Abbott Lyon Help Centre

Our friendly customer service team are available via Livechat and email from 8am-8pm, Monday to Sunday. Find out how you can contact our team <a href="https://abbottlyon.gorgias.help/en-US/when-are-you-available-17476">here</a> &#x2728;

Our friendly customer service team are available via Livechat, WhatsApp and email from 3am-10pm, Monday to Sunday. Find out how you can contact our team here ✨

When Are Customer Service Available?

Contact us

I haven't had a reply to my email

How can I contact you?

When are customer service available?

Do I have to pay customs?

Customs & import fees

Can I add a gift bag to my order?

Will the price show on my order?

Can I buy a gift voucher?

Gifting 🎁

Can I amend or cancel my order?

My order is incorrect

I've not received an order confirmation email

How will my order arrive?

My order

Is personalisation free?

Can I amend my personalisation after I've ordered?

Can I return my personalised items?

How can I personalise my item?

Can I personalise my item with emojis or special characters?

Personalisation

What is a pre-order?

How long will my pre-order take - do you have an exact date?

How can I tell if an item is on pre-order?

Pre-orders

What is your returns policy?

When will I get my refund?

Can I exchange my item?

How long do I have to return my order?

Are there any items I can’t return?

How do I return my order?

Returns

Can I change the shipping address on my order?

How can I track my order?

Name collection shipping information

Delivery information

Click & collect (UK only)

Shipping

The Quality Promise period

How to make a Quality Promise claim

What does my warranty cover?

Warranty

Watch size guide

How do I adjust my link strap?

How do I change my watch straps?

How can I adjust my chain strap?

How do I adjust my Nueva watch?

How do I change the date and time?

Watches

What Is My Birthstone?

What Is Abbott Lyon Jewellery Made Of?

How Do I Look After My Abbott Lyon Jewellery?

Jewellery

Can I Return My Name Necklace?

When Will I Receive My Name Necklace?

Name Collection

Will my order arrive in time for Christmas?

What is your Christmas returns policy?

Can I get my items gift-wrapped?

Can I get some help with choosing the perfect gift?

Christmas