Abbott Lyon Help Centre logo
Abbott Lyon Help Centre logo

All collections

Returns

6 articles

Articles

What is your returns policy?

If you would like to return your order for a full refund, simply return it within 100 days of the delivery date. We hope you can understand that personalised products (including all products in the name collection, and any additional engraving or met

When will I get my refund?

Returns are processed within five working days of our warehouse receiving them. We'll keep you posted - if you don’t see us in your inbox, please check your junk or spam folder for updates on your return. If you've not heard from us within 14 days of

Can I exchange my item?

We understand that sometimes switching up the colour or style of your item makes all the difference, so if you purchased your item within the past 30 days, we will be more than happy to swap for an alternative. Send us an email at [email protected]

How long do I have to return my order?

You are welcome to return any non-personalised items in your order, for a refund or exchange, within 30 days of the delivery date. Please note that earrings are not eligible for return or exchange.Check out our returns policy here for more details. ✨

Are there any items I can’t return?

We're sorry to say that we cannot accept the return of personalised items, as these have been custom-made bespoke for you. Personalisation includes Name Collection items, and items with engraving, monogramming or personalised metal lettering.For hygi

How do I return my order?

If you're not 100% satisfied...1. Email our lovely team at [email protected] and tell us why you want to return your order.2. Re-package your item(s) along with a note stating your order number, name and address.3. Print your postage label and s