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Abbott Lyon Help Centre logo

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My order

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Articles

Can I amend or cancel my order?

We are so sorry, but once your order has been processed we are unable to cancel it or make any changes – however, you can still return any non-personalised items within 30 days of receipt.Please see our returns policy for more information on how to d

My order is incorrect

We know that this can be worrying, but please don't panic! In the unlikely event that you receive an incorrect item in your order, please contact us via Livechat, WhatsApp or email, and a member of our friendly customer service team will be on-hand t

I've not received an order confirmation email

If you haven't received your order confirmation email, please check your spam/junk folder and search for emails from [email protected] You can always head over to your account to check your order details too.Alternatively, please get in tou

How will my order arrive?

Our beautiful packaging is perfect for gifting – however, you can also add one of our gorgeous premium gift bags onto your order, for that extra-special finishing touch!All Abbott Lyon products come as standard in luxury gift packaging. Depending on